The Live Better Academy is a web-based financial education platform that gives people the opportunity to take control of their financial future. The Be Money Smart series was designed to transfer knowledge and practical tools to help people build their financial health and get the most out of the money they earn.
The knowledge level indicates the correctness of your answers to questions.
You are assigned a base knowledge level and a current knowledge level. The base knowledge level is a reflection of how much you knew when you started a module. There are base questions at the start of each module. Answering these questions gives you a knowledge level based on how many answers you got correct. As you progress and answer the post-module questions and re-engage on the platform, your knowledge level will be updated and becomes your current knowledge level.
Your overall course knowledge level is displayed on the points panel on the left-hand side of the screen. In this case, the user has an overall knowledge level of 2.
The platform works out how often you should repeat content based on your knowledge level. In other words, you set their own unique learning path based on how well you understand the content.
We don’t want you to complete the courses and then forget all the information again. We want you to master each module and course so that you can apply this knowledge to your life.
When you start a new module, you can answer the base questions, or skip them and set your base knowledge at 0. A base level of 0 will make your learning path longer.
Yes, this could happen. If you get a question wrong, your knowledge level won’t immediately decrease. The question will be repeated the next time you log in. If you get it wrong again, your knowledge level for that section of content will decrease.
You can earn badges when you engage with the platform and master the content. All the available badges and their requirements are displayed in the Trophy Room. Simply click or hover over the badge.
Yes, when you finish a course, you will receive a certificate of completion. Once you achieve a knowledge level of 7 for a course, you will receive an additional certificate of mastery. Both certificates will be available to download in the Trophy Room (see the trophy icon in the menu bar).
In the Trophy Room, you will see you have a trophy linked to your knowledge level across courses. To advance, you need to raise your Knowledge Level. To see the requirement for each trophy, hover your cursor over or tap on the levels in the Trophy Room.
Your level, badges and position on the leaderboard are displayed in the Trophy Room. You can also click on statistics in the drop-down menu to see your knowledge level for all courses and modules.
These questions are presented to you based on content that you have not yet mastered. Answering these questions gives you a chance to improve your understanding and therefore increase your knowledge level.
Your knowledge level won’t improve.
You can visit the Quiz Room to practice questions from any course you have started. You will always have the option to recap the content as you work through the questions. Quiz Room questions won’t contribute to your knowledge level, but can increase your points. So, if you’re chasing a position on the leaderboard, this is a good place to improve your score.
The platform is not currently available offline.
Get in touch with us at LBAsupport@capitecbank.co.za or click on the Submit Feedback option from the drop down menu. Select Content Support, type your question and submit.
Send us an email at LBAtechsupport@capitecbank.co.za. Alternatively, you can select the Submit Feedback option from the drop down menu on the Live Better Academy platform. Just select Technical Support, type your question and submit.
Yes, we encourage that. They can simply go to livebetteracademy.com and register. It’s free of charge!
Yes! Our system will remember exactly where you are, so you can pick up where you left off, no matter which device you last used.
You can use Google Chrome, Firefox, Safari, Edge and Opera. Unfortunately, Internet Explorer is not fully supported, so we don’t recommend using it.
The Live Better Academy is reverse billed, this means that if you are accessing the course using data on one of South Africa’s 4 major mobile networks (Vodacom, MTN, Cell C or Telkom), you won’t use any of your own data to complete the courses on the platform.
Navigating on the platform is very straightforward. See the explanations of each part of the platform below